Return and Refund

Our commitments

At Gecodart, your satisfaction is our priority. However, if an item does not entirely meet your expectations, we have put in place a clear and transparent return procedure.
Please read the conditions below carefully before initiating your request.

Return procedure

To ensure quick processing of your request, following this procedure is imperative. Any return made without a prior request validated by our customer service will not be processed.

Return request: You must inform us by email of your intention to return a product within 14 calendar days.
Validation: Once your request is received, our customer service will confirm its processing and provide you with precise instructions.
Shipping: You then have 7 calendar days to ship the package to the address provided by our customer service.

Product condition

To be eligible for a refund, items must be returned in a perfectly new and resalable condition.

Packaging: The product must be returned in its intact original packaging.
Condition: The item must not show any signs of use, wear, tear, or damage.
Complete: All accessories, manuals, tags, and the delivery note must be included in the package.

Note: We reserve the right to refuse the refund or apply a deduction if the returned product does not meet these conditions (damaged packaging, soiled product, etc.).

Refund

To maintain fair prices and limit the carbon footprint associated with excessive transport, our refund policy is as follows:

Returned due to a change of mind:
Return shipping costs are the exclusive responsibility of the buyer. Administrative processing and restocking fees may be deducted from the refunded amount.

Returns covered by Gecodart:
Return shipping is free (via a prepaid label provided by us) only in the following cases:

Order preparation error (item not ordered).
Item received defective or damaged.
Incomplete receipt or not conforming to the product page.

Exclusions

The right of return does not apply under the following conditions. These sales are considered final:

Products custom-made or personalized according to customer specifications.
Products incomplete, broken, damaged, or soiled by the customer.
Products without their original packaging or whose packaging has been damaged.
Products indicating "No returns" on their product page.
Items offered as part of a commercial promotion ("Gifts").
Items purchased during sales or benefiting from a promotional discount (unless otherwise stated).

Processing and refund

Once your package is received at our premises:

Quality Control: Our team verifies the compliance of the return (product condition, packaging, accessories).
Refund: If the return is validated, we will process the refund within 10 working days.
Payment method: The refund is issued via the payment method used during the initial order, or in the form of a voucher (store credit) if you prefer.

Need help?

Our team is at your disposal. Access the contact form by clicking here