Shipping and Delivery Policy

Shipping and Delivery Policy

1. General Information

Shipping Location The majority of our orders are processed and shipped directly from our logistics hub located in Geneva, Switzerland. This applies to all our clients residing in Switzerland and Liechtenstein.

Note: For certain international orders or custom-made products, shipping may exceptionally be handled by one of our commercial partners located outside of Switzerland.

2. Order Processing

Once your order is validated, our logistics team works to prepare it as quickly as possible:

  • In-stock products: The order is processed and shipped the same day or the following day (business days), depending on the time of validation.
  • Custom-made products: The processing time may be longer depending on the necessary manufacturing time. An estimated delay will be communicated to you.

3. Zones and Delivery Times

The delivery times below are indicated in business days as an estimate once the package has been handed over to the carrier.

🇨🇭 Switzerland & Liechtenstein

  • Estimated time: 1 to 2 business days (PostPac Priority) or 2 to 3 days (PostPac Economy).

🇪🇺 Europe

Zone 1

Germany
Austria
Belgium
Denmark
France
Italy
Luxembourg
Monaco
Netherlands

Estimated delivery

2 to 3 days
2 to 5 days
3 days
3 days
2 to 3 days
4 to 5 days
3 days
3 days
3 days

Zone 2

Andorra
Spain
Estonia
Hungary
Latvia
Lithuania
Poland
Portugal
Czech Republic
Slovakia
Slovenia

Estimated delivery

3 to 5 days
5 days
4 to 10 days
3 to 4 days
3 to 7 days
3 to 7 days
3 to 5 days
4 days
3 to 4 days
4 days
3 to 4 days

Zone 3

Albania
Bosnia and Herzegovina
Bulgaria
Croatia
Greece
Romania
Serbia

Estimated Delivery

3 to 6 days
4 to 9 days
3 to 7 days
4 to 9 days
4 to 7 days
4 to 9 days
5 to 8 days

Geographical Restrictions:
Certain specific products may be subject to shipping restrictions depending on the country. Please check the product page to verify eligibility for your destination.

4. Tracking Your Package

As soon as your order is shipped, you will receive a tracking link via email.
Please note that the activation of the tracking link on the carrier's website may take up to 24 hours after the notification is sent.

5. Shipping Rates

For Switzerland and Liechtenstein:

  • Free Delivery: Offered for certain product categories or for any order over 60 CHF.
  • Shipping Costs: A delivery supplement applies to orders under 60 CHF for standard delivery.

For Europe and International: Delivery costs are calculated automatically at checkout based on weight, package volume, and the destination country. To find out the exact amount, we invite you to simulate an order in your cart.

Custom-made orders: For special manufacturing, costs vary according to the address and chosen mode of transport (truck, express, etc.). A precise quote including shipping costs will be provided before the purchase is finalized.

6. Customs and Import Duties

For deliveries made from Switzerland to a European Union country or outside the EU:

  • Customs fees, local taxes, or import VAT may be claimed by local authorities upon delivery.
  • These additional costs are the entire responsibility of the customer and are not covered by Gecodart.

7. Receipt of Package and Disputes

Inspection upon delivery: It is imperative to check the condition of the packaging and the product in the presence of the delivery person.

  • If the package is damaged: Take photos, refuse the package, and state the reason on the delivery note.
  • Contact us immediately so we can open a claim file.

Liability: Gecodart makes every effort to respect delivery times. However, we decline all liability in the event of delays or non-delivery due to force majeure circumstances beyond our control (strikes, natural disasters, wars, major transport disruptions, etc.).

8. Returns and Customer Service

Do you wish to return a product? Returns must be subject to prior validation by our customer service team.