Shipping and Delivery

Shipping location

Orders for products in stock and presented on this online store are processed and shipped directly from our premises in Geneva (Switzerland).

Order processing

For in-stock products, the order is processed and shipped the same day or the next day (working days), depending on the time of validation and the chosen delivery type.
For custom-made products, the processing time may be extended depending on the necessary manufacturing time. An estimated timeframe will be communicated to you.

Delivery

Gecodart delivers exclusively to Switzerland and Liechtenstein.
(Exception: If an international delivery is accepted, it is considered an export. Customs duties and local taxes remain the exclusive responsibility of the customer).

Timeframe and tracking

Priority delivery: 1 to 2 working days.
Standard delivery: 2 to 3 working days.
(Indicative timeframes after handover to the carrier). Upon shipment, you will receive a tracking link by email (link activation can take up to 24h).

Preparation fees

All orders undergo preparation before being handed over to the carrier. Therefore, depending on the complexity of this preparation and the order volume, some may benefit from entirely free preparation processing, while others may be subject to processing fees if their value is less than or equal to 70 Swiss francs. These processing fees vary depending on the product ordered and will be calculated automatically at checkout. To know the exact amount, we invite you to simulate an order in your cart.
For custom-made items, fees vary depending on the address and the transport method (truck, express, etc.). A precise quote including shipping costs will be provided to you before finalizing the purchase.

Receiving the goods

It is imperative to check the condition of the package and the product in the presence of the delivery person. If the package is damaged:

• Refuse the package.
• State the precise reason on the delivery note.
• Take photos.
• Contact us immediately to open a claim.

Returns

As some items cannot be returned, any return request requires prior validation by our customer service.

Liability

We decline any liability in case of delays due to force majeure (strikes, disasters, etc.).

Need help?

Our team is at your disposal. Access the contact form by  clicking here