Tracking your order
Welcome to your tracking space.
Thank you for your trust. This page allows you to check the progress of your order and track the delivery of your package to its destination.
Check the status of your package
To track your order, click the button below and enter your tracking number (sent by email upon dispatch) on the La Poste page:
Order tracking: La Poste
Understanding the delivery steps
In order to offer you complete transparency, here is the meaning of the different statuses your order may display:
- Validated: Your payment has been accepted and our team has received your order.
- In preparation: Your items are being collected and carefully packed in our logistics facility.
- Shipped: Your package has left our premises and has been handed over to our partner carrier. An email containing your tracking link has been sent to you.
- In transit: Your package is being transported between the different sorting centers.
- Out for delivery: The delivery driver is on their way. Your package will be delivered to you today.
- Delivered: The order has arrived at the destination address.
Practical information
To guarantee an optimal experience, here are a few essential reminders regarding our shipments:
- Update delays: It may take between 24 and 48 hours for the carrier to update the first tracking data on their network.
- Absence during delivery: If you are not present at your home, the carrier may leave a calling card with instructions to reschedule a delivery or collect your package at a pickup point.
- Address modification: Once the order has reached the "Shipped" status, it is unfortunately no longer possible to change the delivery address.
Need help?
Our team is at your disposal. Contact us
Please always have your order number ready to facilitate the processing of your request.