Shipping and Delivery
Processing and Shipping
Upon receipt of your order, our shipping department will process and ship it promptly, either the same day or the next day at the latest, depending on the order arrival time.
The delay may be longer if the number of products you have ordered is not in stock and must be custom-made.
Tracking
It may take some time for the data to appear on your carrier's tracking page, sometimes more than 24 hours.
Delivery
Our shipping department generally only delivers to the countries listed below;
Switzerland
Liechtenstein
In Europe in these three delivery zones
|
Zone 1 Germany |
Estimated delivery time 2 to 3 days |
Zone 2 Andorra |
Estimated delivery time 3 to 5 days |
Zone 3 Albania |
Estimated Delivery Time 3 to 6 days |
However, a particular product may not be able to be shipped to certain countries. Please check the product page to see if any restrictions apply.
Shipping and Delivery
For some products, the entire shipping and delivery process is free of charge. For other products, a delivery surcharge may be requested. This surcharge only applies to these products and only to orders below CHF 60 for standard delivery to private customers in Switzerland or Liechtenstein.
For any order received from a country other than Switzerland or Liechtenstein, a delivery surcharge will be requested, in which several factors will be taken into account. To know the amount of the supplement to pay, please simulate an order.
Import duties
Additional costs, at your expense, may result from deliveries made only from Switzerland, due to import duties or taxes in force in the country where the order is received.
Responsibility
Gecodart is not responsible for delays or non-delivery resulting from circumstances beyond its control, such as strikes, wars, natural disasters or others.
Complaints
It is at the time of delivery that the customer must check whether the package shipped or the object inside the package is damaged. If this is the case, take photos, refuse the package and inform us immediately.
For more information about returning your products, please fill out the form available here